The first Bosch Installation and Repair Workshop opened its doors in Hamburg in 1921, establishing what is now the world’s largest brand-independent workshop network, with more than 15,000 repair shops in 150 countries.
Max Eisenmann & Co., an automotive repair workshop based in Hamburg, became the first official Robert Bosch AG Installation and Repair Workshop in 1921, marking the birth of Bosch services. Company founder Robert Bosch had recognized early on the necessity of a repair shop network. As the number of car owners increased, so too did the demand for specialized expertise that extends beyond country borders and oceans.
As members of the global Bosch Car Service network, workshops receive support in the form of cutting-edge diagnostic technology, effective spare part logistics, and marketing measures. Motorists benefit from the high availability of Bosch original parts at partner workshops as well as qualified automotive mechatronic technicians, who are always up to date thanks to regular training courses.
A qualification system with the Bosch Service Excellence program, including regular audits and workshop tests, ensures the high service quality of Bosch workshop partners. Bosch Car Service workshops regularly occupy top positions in customer surveys and independent tests, and achieve an average rating of 4.4 out of 5 stars in customer reviews.
Bosch employs more than 72,000 people in research and development and, in 2019, invested €6.1 billion in this area. With 4,202 patent applications in 2019, Bosch is a leading innovator in the field of mobility, which benefits Bosch Car Service companies and their customers: “More and more cars now feature driver assistance technologies and new display and infotainment systems,” says Thomas Winter, Head of Workshop Concepts at Bosch Automotive Aftermarket. “This also means new challenges for workshops. Bosch is a reliable partner when it comes to accommodating the increasing requirements of the future – and can guarantee that, with Bosch Car Service workshops, car owners will always have a competent contact for services and repair.”
100 years after opening the first Bosch repair workshop, Bosch Car Service considers its network as leaders in the independent workshop market as modern full-service providers. Its objective is to further consolidate the global network with new partner workshops and more closely coordinate customers and service stations on the basis of digital solutions and smart use of data.