Amid the unprecedented potential working conditions caused by the coronavirus, Autogem is leaning on its range of online ordering and training platforms to assist its customers in mitigating potential disruption.
Autogem’s online ordering platform at www.shop.autogem.co.uk allows workshops and dealers to create their own wish lists and order 24 hours a day, seven days a week.
By utilising this service, it also allows Autogem to cope in the event of staff shortages during these uncertain times.
A TPMS assistant is also available to help with any TPMS queries. The assistant, which can be found at www.autogem.co.uk/tpms-assistant-v2/, provides information on topics such as relearns and explains what service kits are needed for OE sensors.
For webshop access, advanced features such as relearn information and ID location, customers can request logins from Autogem’s support team on 0208 838 0910 (selecting option 4).
Autogem also offers free online training access as well – so customers are welcome to request those login details at the same time.
Autogem’s managing director Prashant Chopra said: “We have never worked in such unprecedented times, with each day presenting potential new challenges and concerns. But we want to let our customers know that we are still here and we are still doing all we can to assist them. Our online ordering and training tools are particularly relevant right now, instead of the face-to-face contact that so many are used to receiving. We already have remote working individuals, cloud and VOIP infrastructure that can continue supporting our customers in the event of major disruption at our London offices.”
“We are remaining vigilant and responsible during the coronavirus outbreak and if any working conditions change in due course, then we will update you again through our website and social channels.”