Autologic Diagnostics, a worldwide provider of a cloud-based, vehicle-connected aftermarket automotive diagnostic solution, has revealed it will introduce a new Try before you Buy program from March 31st, 2017, that will offer workshops direct access to its Fault2Fix Team, comprising 50+ master technicians.
Under the program, technicians using any type of industry branded scan tool in their shops will be able to gain repair expertise from Autologic’s Fault2Fix Team. Each master technician on the team has, on average, 15-20 years of on-the-job, original equipment manufacturer (OEM), technical experience in European automotive brands. They provide hands-on repair advice and fix solutions to thousands of Autologic customers from three major Vehicle Diagnostic Support centres: United States, United Kingdom and Australia.
Technicians can use Autologic’s AssistMobile app, accessible from smartphones and tablets, to directly reach the team and can also contact them by phone or online through its website.
Autologic is rolling out AssistCredits, a payment program that allows technicians to purchase credit for advice on fixing vehicle faults. “A regional trial of a ‘Try before You Buy’ program stimulated a surprisingly strong demand from customers, resulting in a review of our long-standing approach of only offering support to customers using our Autologic Assist software and hardware (device). Following this market feedback, Autologic decided to officially launch a program where automotive technicians can directly access our skilled and knowledgeable Fault2Fix team. AssistCredits was determined to be the most logical mechanism for allowing customers to purchase ‘fixes’ for a vehicle in their shop,” explains Jeremy Fry, chief executive officer at Autologic.