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By autotech-nic on March 24, 2020

A message from First Line…

Clarity over the Automotive Industry has now been provided and it is in the public interest to ensure ongoing service, repair, and MOT of emergency and essential service vehicles and the vehicles of key workers continues throughout these unprecedented times.

Transport, which includes those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which supply chains pass, are all exempt from the directive to close business.

First Line will remain open and operational throughout this pandemic (except for an enforced closure) to provide vital supply chain solutions to our customer base. We will however be following government guidelines by enabling as many staff as possible to work remotely from home, which includes establishing a remote call centre. This will enable us to continue to service our customers in a socially isolated environment.

With this in mind, we encourage our customers who do not already use electronic ordering to adopt this method, this not only reduces the pressures on our customer services help line but increases productivity and ordering accuracy.  We are able to receive electronic orders through our own Webcat which can be found at and TecCom.

Our warehouse continues to operate at optimum performance ensuring our customers receive above 96% order fill and goods continue to be dispatched on a daily basis.

So, first and foremost, our business is open as usual, receiving orders and shipping products to our global customer base. From everyone at First Line Ltd, we wish you and your families well and together let’s keep the network moving.



About Autotechnician
Autotechnician is a magazine published nine times a year, delivering essential information to independent garage owners and technicians in the UK. Delivered both digitally and in print, autotechnician provides readers with technical, training, business advice, product and news, allowing our readers to keep up to date with information they need to run and work within a modern workshop.
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