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Snap-on has been awarded two Queen’s Awards in the Innovation and International Trade categories.
The award for Innovation was presented in recognition of Snap-on’s all-in-one repair information resource, SureTrack™, which combines intelligence and expertise from six million job cards sourced from 3,000 UK workshops, to help garages increase accuracy and efficiency from diagnosis to completed repair.
Increasingly connected and complex technology results in technicians encountering multiple interdependent fault codes, hundreds of live data points, graphs, and diagrams and the biggest challenge is to find and follow the right clues.
Mark Ost, General Manager for Diagnostics and Equipment at Snap-on, says: “When we develop our software our aim is to try and ensure that a workshop and technician’s life is made easier, and that they can work productively and carry out first time fixes on the vehicles that are coming into their garages. This makes the workshop more efficient and profitable.”
The SureTrack information resource combines experience with repair timesavers and verified parts replacement records. It provides common replaced parts graphs, showing the parts most commonly replaced to repair symptoms and codes relevant to the car you have in front of you.
This resource plays a major role within its ‘Intelligent Diagnostics,’ bringing together all of the tests and information related to a Diagnostic Trouble Code (DTC) to one place, including Technical Service Bulletins (TSBs), recalls and campaigns, scanner data, functional tests and resets, plus guided component tests.
