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Ensure customers know there’s no MOT exemption

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Workshops are being advised to communicate recent confirmation that vehicle repair and MOT services are permitted to remain open during the latest lockdown restrictions amid concerns that motorists may inadvertently delay or even miss servicing schedules and MOTs.

Leo Freebairn, of garage management software supplier TechMan, said: “It’s pleasing to see that garage services have once again been permitted to continue operating and we welcome the DVSA’s confirmation that MOT testing will also continue.

“As with everything during this pandemic though, there’s still a lot of confusion and it’s down to garages to proactively communicate what the latest restrictions mean to their customers.

“The message is simple; workshops are permitted to remain open and the DVSA has indicated that there will not be another MOT extension at this time, so motorists must ensure their vehicle is roadworthy with a valid MOT.”

The TechMan garage management system features tools to seamlessly send customised text messages and emails to customers, ideal for notifying them of your business’s response to new lockdown restrictions as well as booking reminders, quotes and job information.

Other features include Electronic Vehicle Health Checks, Real-Time Technician Efficiency, PDQ Integration, LKQ Euro Car Parts Catalogue with electronic ordering, Tech Data and Web bookings direct to diary.

Leo concludes: “We all know that communication is key to building a strong customer rapport but there’s never been a more important time to go the extra mile by offering your professional expertise and advice during the ongoing pandemic.”

For more information about the TechMan Garage Management System or to arrange a demonstration, call 01604 666 720 or visit www.techmangms.com.

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