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Garage Star Awards celebrates customer service excellence

By autotech-nath on May 9, 2024

The Motor Ombudsman invites nominations for the fifth edition of its Star Awards. The annual competition, launched in 2020, celebrates excellence in customer service delivered by Motor Ombudsman-accredited businesses across the UK, and individual team members working within them.

The Garage Star Awards is open to independent garages, franchise dealers, and body repair centres. Customers can enter their submissions via The Motor Ombudsman’s online Awards portal (TheMotorOmbudsman.org/Awards) up until 18th October 2024. These are short accounts detailing how an employee or a business belonging to one of its four Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice, went the extra mile for them and surpassed what would ordinarily be expected of them in their day-to-day role.

In 2023, the top prize was bestowed to an individual team member for the first time, after two independent garages and a franchise dealership previously lifted the trophy.

Following the successful debut of the partnership between The Motor Ombudsman and the Chartered Trading Standards Institute (CTSI)’s Hero Awards in 2023, the National Garage Star Award trophy will be presented in-person to the winner for the second consecutive year in the surroundings of the Houses of Parliament in London’s Westminster. The chosen business or individual team member will also receive £2,000 worth of shopping vouchers, as well as valuable marketing exposure, including a bespoke video filmed at the winner’s premises.

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Autotechnician is a magazine published nine times a year, delivering essential information to independent garage owners and technicians in the UK. Delivered both digitally and in print, autotechnician provides readers with technical, training, business advice, product and news, allowing our readers to keep up to date with information they need to run and work within a modern workshop.
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