Tim Benson, owner of Oldfields Garage, enrolled onto Alldata Repair back in November 2022 and after a period of getting used to the program, a free training session was arranged for Tim and four members of his team on-site with Alldata’s Eric Ware.
As ALLDATA Repair has a library of 79 million documents, it can take time to adapt to each VM system and layout. Training helps to unlock best practice. “Training is a significant part of that understanding and processing period,” disclosed Eric. “The primary use of our software is diagnostics – mostly wiring diagrams – and they vary between VMs. I will show how a wiring diagram links to connectors and how to navigate the ‘search’ function to locate torque settings, for example – these are all methods that will enhance the user experience.”
Training recipient, Tim, declared that his four members of staff, including an apprentice, felt confident after their session. “Finding the exact information is now easier”, he said, “and the team can now utilise ALLDATA Repair for more investigation- type jobs”.
He continued: “From our perspective, the training Eric delivered enabled us to apply ALLDATA Repair quicker, which, given the workload and pressure associated with getting vehicles back out on the road, is essential. The training was the catalyst for a surge in use and activity.”
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