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How to make a success of Dealer Diagnostics

By autotech-nic on March 21, 2023

With the increasing complexity of modern vehicles and the looming presence of the local main dealer, the pressure to keep up has become intense. Dealer diagnostic tools and equipment have become an essential part of every independent workshop’s toolkit. But how can a small independent garage make a success of it and compete with the main dealer? Maverick Diagnostics explains how…

Invest in the right equipment

Invest in high-quality diagnostic tools and equipment capable of handling the latest vehicles and technologies. One of the most important tools in a workshop’s arsenal is dealer diagnostic tooling. A workshop using a dealer diagnostic tool has access to much deeper levels of diagnostics and programming, as well as component specifications, security access and other resources.

Train your technicians

Your technicians need to be trained in how to use the diagnostic tools and equipment effectively. This will ensure that they can identify and fix problems quickly and efficiently, and it will help to build your reputation for high-quality service.

Focus on customer service

One of the advantages you have over the main dealer is the ability to provide a more personal and customer-focused service. Focus on building strong relationships with your customers, and go the extra mile to provide excellent service.

Offer competitive pricing

Customers are always looking for the best deal, so make sure that your pricing is competitive with the main dealer. This will help you to attract and retain customers, and it will help you to build a successful business.

Get Dealer Tool Support

Once an independent workshop has invested, how do they ensure their new and complex equipment doesn’t sit on a shelf gathering dust, becoming a costly paperweight?

As technology advances, these tools are becoming more sophisticated and require a higher level of technical knowledge to operate and maintain. However, as a rule, workshops are not IT experts, and dealer diagnostic tools require a higher level of support than aftermarket tools. More than a basic level of computing is necessary. The software on dealer diagnostic tools is continuously evolving, with manufacturers adding new chassis numbers and software modules daily. Many systems require updates at least once a month, which can take up to eight hours to complete. That could be 8 hours of unproductive downtime for workshops. It is also essential to know that many modern diagnostic tools only work if updated to the latest version.

If your workshop struggles to keep up with the latest diagnostic technologies and software updates for your OEM or dealer diagnostic tools and equipment Maverick Diagnostics can help. Dealer Tool Support from the Maverick Help Desk is a technical support service that aims to ensure workshops get the best possible return on investment from their OEM or dealer diagnostic tools and equipment.
Subscribe to the service, and the Maverick Help Desk will help with the following:

  • Proactive dealer tool support; when a vehicle manufacturer software update is announced, the Maverick Help Desk team will contact your workshop immediately and inform you that they will update your dealer diagnostic tool remotely (as long as it is switched on and connected to the Internet).
  • Troubleshooting – if you need help getting your tool to work, the Maverick Help Desk is available 9-5, Mon – Fri, to take your calls and fix the issue.

We provide this service so that you can maintain a consistently professional level of service in your workshop. You never want to face a new customer arriving in your workshop, having been recommended to you, needing their vehicle fixed ASAP, but you cannot help because your diagnostic tool doesn’t work, and you lose the job and the new customer to a competitor. With proactive Dealer Tool Support from the Maverick Help Desk, this won’t happen.

Our Maverick Help Desk team also offer online training and a basic introduction to specific manufacturers’ dealer diagnostic tools by brand (BMW, VAG, Ford, PSA, Mercedes, JLR, Toyota, Volvo, Honda, FCA Group, Porsche, GM Vauxhall and more). This training is included when you purchase any dealer diagnostic tool from Maverick Diagnostics but can be offered to customers who have bought their equipment elsewhere.

To get the best return on investment possible, speak to one of our advisers. Our contracts start from as little as £95 per month per manufacturer. We offer software updating for dealer diagnostic tools to non-contracted customers for £120 per hour.

Investing in dealer diagnostic tooling can help independent workshops future-proof their business, attract better customers, offer better services and increase profitability. Making a success of dealer diagnostics requires a combination of factors: investment, training, specialising in a brand, and staying up-to-date with the latest technology with support. While it may seem like a significant investment, with the proper training and support, it’s worth it in the long run.

Time is money. You fix the cars. We do the I.T.

For further details about Maverick Diagnostics, visit, email or call +441978784604.



About Autotechnician
Autotechnician is a magazine published nine times a year, delivering essential information to independent garage owners and technicians in the UK. Delivered both digitally and in print, autotechnician provides readers with technical, training, business advice, product and news, allowing our readers to keep up to date with information they need to run and work within a modern workshop.
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