Justify suspension work by using free app


KYB has updated its Suspension Solutions mobile App and now provides detailed, part specific technical advice for suspension jobs, free of charge. The technician can either enter the car make and model, the VIN number, or the registration number to see the KYB part numbers required and a detailed technical bulletin for each job. This includes an illustrated step-by-step guide to fit the part, as well as the tools required (and relevant torque settings), and an estimate for the time needed to complete it. If there is a KYB fitting video available for the reference, this will also be provided. 

“We felt this feature was the next step for the KYB App”, explains Jordan Day, Marketing Manager for KYB Europe Aftermarket, “the App now helps with all the main stages of replacing suspension – helping to find the part number and fitting the product, helping the technician with proposing a suspension job to a motorist, and also following up the job.”The KYB App has currently been downloaded over 7,000 times across Europe. One feature allows the technician to suggest suspension work to a customer – the technician assesses the vehicle and inputs the ‘symptoms’ into the App, attaching a picture if required. The App then takes this information and creates a specific vehicle report, which is text to the customer, all for free. This report contains a button to “Call the workshop” – on average, this button is clicked by the motorist 1 in 4 times. Another feature allows the technician to take before and after photos, which can be added to a vehicle report that is text for free to the customer. The report explains the work that has been done and the benefit this will have on the vehicle and shows them the pictures of the old and newly fitted components. 

The KYB Suspension Solutions App is free to download and free to use, available in 20 European languages and fully customisable, so all reports sent out feature your workshop’s name, contact number and logo. For those who have already downloaded the App, simply update the App as normal to add the new fitting instruction feature. The App can be downloaded from the App Store and Google Play. 

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