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Mobile app justifies repairs to customers

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The KYB Suspension Solutions App helps workshops explain to customers why their shock absorbers need replacing and can be easily customised with your garage details. It is available as a free download from the App store and Google Play.

A text message is sent to the customer explaining any worn or damaged components in their vehicle’s suspension. It also links to video clips which explain the dangers and risks associated with worn shock absorbers, coil springs, mounting and protection components. The app can be used to show the completed repair, with a before and after photo of the work carried out.

The app was designed to help workshops raise their profile and increase sales by educating customers on the role suspension components play. Marketing Manager Jordan Day says there are currently over 700 users of the app in the UK, he states: “So far we have had over 2,000 vehicle inspection reports sent out, with just over 400 calls made from the vehicle report back to the garage, by the car driver using the click to call feature. This is a rate of 1 in 5 people immediately calling the garage back – a number that will in real life be bigger, when taking into account those that read the report and then call the mechanic back by calling them from their contacts.”

KYB welcomes any feedback on suggested improvements and new features.

The supplier also introduced a 360 safety video back in November to enable workshops to show customers the difference in handling with new and defective shocks. We have several KYB VR headsets available for garages wishing to try this out, email nicola@autotechnician.co.uk if you’d like a pair.

Autotechnician reader Anthony Pickering gave them a go: “I used the 3D headset and the KYB YouTube video did highlight the importance of replacing shocks. The video in 3D with full panoramic view was good once I got to grips with it. This could be the future of information videos, and possibly training videos.”

Read more: KYB discusses the development of the double hydraulic stops system, used on the 2017 Citroën C5 Aircross on www.autotechnician.co.uk.

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