Snap-on has been awarded two Queen’s Awards in the Innovation and International Trade categories. The award for Innovation was in recognition of Snap-on’s repair information resource, SureTrackTM, designed to combine intelligence and expertise to help garages increase accuracy and efficiency from diagnosis to completed repair.
The firm says that the rapid growth in car technology requires a different approach to vehicle diagnosis and repair as technicians encounter multiple interdependent fault codes, hundreds of live data points, graphs and eye-crossing diagrams. With too much information available, the biggest challenge is to find and follow the right clues.
Mark Ost, General Manager for Diagnostics and Equipment at Snap-on, said: “When we develop our software our aim is to try and ensure that a workshop and technician’s life is made easier, and that they can work productively and carry
out first-time fixes on the vehicles that are coming into their garages. This makes the workshop more efficient and profitable.”
The SureTrack information resource, includes thousands of real fixes, repair time-savers and verified parts replacement records. It gives access to millions of successful repair orders and common replaced parts graphs, showing the parts most commonly replaced to repair symptoms and codes relevant to the car you repair.
The latest enhancement from Snap-on is ‘Intelligent Diagnostics’. A time-saving tool that aims to give the fastest path to the solution, bringing together all of the tests and information related to a Diagnostic Trouble Code (DTC) to one place including Technical Service Bulletins (TSBs), recalls and campaigns, scanner data, functional tests and resets, guided component tests and SureTrack.