With the extensive training offering from Delphi Technologies, there’s no reason why independent garages can’t rival main dealer servicing, regardless of how new a customer’s vehicle may be.
Automotive technology is evolving rapidly with today’s new cars notably featuring increasing levels of electrification, advanced driver assistance systems and complex component monitoring systems.
While these developments bring significant benefits to the motorist, they can be viewed with trepidation by independent garages. With the aid of Delphi Technologies though, independents can embrace the changing technology, tap into the significant revenue opportunities it represents and, particularly in the case of hybrid and electric vehicles, future- proof their business.
Delphi Technologies’ ability to help garages prosper in new areas of repair stems from its near unique market position, which sees it able to quickly transfer the learnings from its OE supplier status to a comprehensive, proven aftermarket offering that is complemented by a substantial technical training library.
Of course, Delphi Technologies’ training offering encompasses far more than the latest technologies. In total, there are a choice of 26 different courses, with many being IMI accredited, which are broken down into four different levels: fast fit; service; diagnostic; and master technician.
Its training library is particularly strong in areas where it is OE and manufactures solutions for the aftermarket. These include hybrid and EV at OE level for the likes of BMW, MINI, Ford and Volvo; ADAS, where Delphi Technologies offers a service solution; electrics, where the company provides the aftermarket with an extensive sensor range; OE-fit GDI fuel system components for PSA and Volkswagen; and diesel, with components covering cars, marine, trucks and more together with a full, environmentally-compatible repair solution.
IMI courses delivered by ex-OEM trainers
Unsurprisingly, given the rapid increase in electrified vehicles and the 2030 ban on the sale of new petrol and diesel cars in the UK, the most popular course currently is Hybrid Level 3 IMI, which covers everything other than working on a live battery.
Crucially, the course library is delivered by Delphi Technologies’ five-strong, dedicated training team, the members of which have spent over 90 years collectively in the industry and have extensive OEM experience. IMI courses provide the criteria of what needs to be covered and the team draws on its own research and experiences to structure on top of this to create its courses.
The Delphi Technologies technical hotline helps to mould some of the content too, by providing feedback on the questions and concerns being raised by customers on the hotline. This can then be incorporated into the syllabus, if
it’s not already covered. Further ideas are also fed back from the workshop, ensuring that when crafting the modules Delphi Technologies is drawing on its entire OE expertise and aftermarket experience.
Addressing the sector’s skills shortage
Phil Mitchell, Technical Services Manager, Delphi Technologies Aftermarket, explained the reasoning behind Delphi Technologies’ commitment to training: “Our training seeks to help provide the solution to the massive shortage of skilled people across the sector. If the issue is not addressed, then the skills shortfall will only lead to greater challenges in the industry. Current training trends are for traditional maintenance items, but we know that people are wary that they can fall behind without focusing on developing skills to meet the challenges posed by emerging technologies. Our training can remove this worry and give them the knowledge they need to service the very latest and most advanced vehicles.
“Importantly, we also look to fill the big training hole in the industry where there’s a lack of tuition available for those outside of college or main dealer courses. People want to see a training route for their career and visibility of such a structured, in-depth offering is a confidence booster for newly qualified professionals or employers knowing that they can adapt to future technologies.”
Mitchell added: “Via the courses, and as an OE Tier 1 supplier, we are also helping garages to increase their productivity and prevent warranty returns. By this, we mean we are working to upskill staff and stop warranty returns through human error resulting in incorrect component installation or misdiagnosis.”
New e-learning platform
Delphi Technologies’ training is continually evolving, too. The offering is usually expanded by one course a year, but a great deal of time is committed to refining existing courses to ensure they remain current and relevant. With Delphi Technologies now owned by Borg Warner, there is also the possibility that future additions to the course could focus on Borg Warner products, as the company is able to offer vast expertise in technology areas, such as turbocharging, where Delphi Technologies doesn’t have a presence.
Most recently, Delphi Technologies has concentrated on enhancing its online learning provision, seeing it as a complement to its existing training. At the end of 2020 it ran an online trial with a half-day webinar practical and launched its new e-learning platform. The new platform represents a significant development as it is very rare to find an OE supplier provide such an offering alongside practical training onsite. The programme offers a unique blend of lecturing, simulation and practical learning opportunities.
The e-learning works particularly well for people who are considerably distanced from the company’s training base in Warwick and for those who wish to brush up on their skills, but Delphi Technologies’ experience is that delegates still prefer to be hands-on.
Accessible to all and increasingly convenient
“Our latest research and feedback suggested that delegates wanted an increased level of practical challenges, so we have worked to incorporate this into the latest syllabus. For example, 70% of the new ADAS course is practical. A more common split is for a 50/50 or a 60/40 balance in favour of practical,” added Mitchell.
“Additionally, we’re looking to make training as convenient as it can possibly be. The location of our training HQ is pretty much central in the UK anyway, but we are continuing to pursue the option of delivering training at a client’s premises. Some courses lend themselves well to it and when you think that some clients, such as colleges and police forces, may be sending upwards of 10-20 delegates to us for training and covering their expenses for travel and accommodation, it’s very cost-effective for them to have us visit them instead. It’s having this understanding of clients’ situations that we believe also sets us apart – not only are we providing solid training, but we’re striving to make it as accessible as possible.”
Mitchell concluded: “There’s been a distinctive shift to people wanting to do a suite of courses with a dedicated path of training, rather than picking a single course from the catalogue, but we’re here to help anyone who wants to learn. The programme can be accessed by anybody and can benefit anyone in the motor repair or aftermarket industry, whether they’re starting out in their career or have 30 years of experience.”
For further information on Delphi Technologies’ training offering, including the full library of available courses, please visit http://bit.ly/DelphiTrain.