Luke Laurence, Sales Executive at Crown Suzuki in Hendon, North London, becomes the first individual to win The Motor Ombudsman’s National Garage Star Award
3,186 online nominations were received from garage customers across the UK, highlighting how a business or individual had gone above and beyond to assist them. A shortlist of 24 contenders were then passed to a judging panel to deliberate the regional winners. Four individuals at separate dealerships, two car showrooms and two indpendent garages emerged as this year’s winners. They included Luke Laurence in the southern region, who went above an beyond during the purchase of a vehicle by a customer who had recently moved from another country, and where English was not their native language.
The customer’s nomination for Luke unanimously caught the attention of the panel and resulted in winning the overall title of National Garage Star, receiving £1,000 in high street vouchers and his trophy at the Trading Standards Institute’s Hero Awards ceremony at the Houses of Parliament.
“I am delighted to have won both a regional trophy and the highest accolade in this year’s Star Awards out of the thousands of nominations submitted by customers during the past few months,” commented Luke on his win.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “Luke’s relentless pursuit of going the extra mile and determination to think outside the box to find the best possible solution for the consumer, made him a very worthy recipient of our National Garage Star Award and the regional Garage Star Award for the South. It was a privilege to present the trophies to him at the CTSI Hero Awards at such a special and memorable event.”