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Shaikly Motor Company, an award-winning independent workshop based in Colchester, has been serving loyal customers since 1977. Nearly half a century later, Michael Shaikly operates a thriving business that has grown from humble beginnings into one of the most respected workshops in the country.
Michael has 14 skilled technicians, from enthusiastic technicians beginning their careers to vastly experienced master technicians, all of whom utilise ALLDATA Repair and its OEM repair data in their daily tasks – from preparation to handing the keys back to the customer. ALLDATA Repair provides instant access to instructions from 44 VMs, comprising more than 100 million articles, over nine million technical drawings and wiring diagrams with electrical connector views.
Every technician has their own laptop and ALLDATA Repair is used before a vehicle is even touched. This preparation begins with the front-of-house staff – when a customer books a job in, service advisors itemise the reported fault and use ALLDATA Repair to set realistic expectations. This ensures that diagnostic assessments and repair times are communicated transparently and that the customer fully understands the process before authorising work. Using the labour times provided prevents disputes, avoids wasted time and ensures customers trust the pricing.
The workshop recently received a Land Rover that had been repatriated from France. Based on the information provided by the customer, the vehicle was a non-starter and had been assessed by both an independent workshop and franchised dealer – but no solution had been found. The initial suspicion was that the vehicle had suffered a fuel pump failure, but without investigating and authorisation of the customer to conduct a Stage One Diagnostic Assessment, it would be incredibly difficult to offer an accurate diagnosis.
Michael said: “Because the injectors were difficult to access, accurately diagnosing a three-phase fuel pump system was nigh-on impossible. We needed a solution that would save time and give an accurate diagnosis. Possessing evidence would earn the customer’s trust and, in likelihood, ensure we were permitted to carry out the repair.”
They deployed its structured Stage One Diagnostic Assessment, which includes: A full diagnostic scan of the vehicle, Analysis of fault codes and live data, Review of relevant OEM Technical Service Bulletins and road test, where appropriate.
Shaikly Motor Company reported a 50% success rate in obtaining authorisation for the assessment, which costs £120.
Using ALLDATA Repair’s wiring diagrams, the team traced the circuit and quickly identified a suitable test area and plan. This process ruled out a pump failure without the need to dismantle components to access the fuel pump. Instead, the technicians were able to pinpoint the fault to the fuel pump control unit – a far quicker and easier repair.
The front-of-house team explained the plan; the customer authorised the process, and the technicians completed an accurate and efficient repair. The Land Rover was diagnosed and fixed within days, compared to six months of confusion abroad.
The difference is in the detail...
By being able to illustrate repairs and labour times on a quote, Michael and his team are in a stronger position to deliver a better customer service. Michael summarised: “The power of ALLDATA Repair is allowing us to prepare for the job. If a particular window regulator needs attention, which we’ve never seen before, I encourage our technicians to look up and follow the process.
“Our front-of-house team will itemise the concern that the customer has and outlines the cost of that investigation, using information sourced directly from ALLDATA Repair. This means customers know exactly what we are testing, how we are testing it, and what it’s likely to cost – which builds confidence and trust before we even pick up a tool.”
For more information about ALLDATA Europe or request a free trial, visit www.alldata.com
