The Your Car – Your Choice pilot project, organised by the IAAF, has begun in Chesterfield, to help raise awareness of the rights that motorists have to get their car serviced anywhere they choose from new.
The campaign begins with an awareness day in Chesterfield at Bilstein Group, Markham Vale on Thursday 16 May. Garages will be able to quiz experts from around the trade and find out where they can go for support in challenging some of the misconceptions on garage repair and servicing within the warranty period and beyond.
Major automotive companies already supporting the pilot project include: Automechanika Birmingham, Bilstein Group, Comline, Comma, First Line, Hella, MAHLE Aftermarket UK, National Auto Parts, SMPE, TMD Friction, Johnson Controls (Varta), WAIglobal UK and ZF Aftermarket.
There is still a huge misunderstanding in the UK of the rights that motorists have to get their car serviced anywhere they choose from new. As Block Exemption Regulation comes to an end in its current format on 31 May 2023, the IAAF believes now is the time to seriously raise awareness as we enter a ‘digital phase’ of car technology and data ownership.
According to analysts GIPA, 72% of consumers believe their vehicle has to be returned to a Franchised Dealer for servicing/repair so as not to invalidate the warranty. An IAAF member has also found that 46% of garages are unsure of block exemption regulations (BER) and don’t have the confidence to talk about it to existing or potential customers.